Flights
Reservation
- Should I reconfirm my flight prior to my trip?
- Can I make a reservation for an unaccompanied minor?
- How much baggage is included in my reservation?
- How do I find my airline reservation number?
- How can I check if the LCC fare I bought includes baggage?
- How am I going to receive my flight information?
Passenger Info
- What if the name/gender on my flight reservation is wrongly entered?
- How should I fill in information for passenger who has only Family name (or only Given name)?
- How do I check my itinerary on Jetstar website?
- How do I update my passport information in my Giamso Tours MY BOOKING?
- What can I do if I don't remember the number of my reservation?
- Will I be asked to give you more information as passport number?
Change & Cancel
- What if the name/gender on my flight reservation is wrongly entered?
- Can I change my flight?
- What should i do if I made a change/refund with the airline directly?
- Can I add another traveller to my flight itinerary?
- How do I cancel my flight reservation?
- Is it possible to transfer my airline ticket to someone else?
Airline & Airport Info
- What do I need to check in for my flight?
- How do I get a boarding pass?
- What documents do I need to pass the airport security?
- How do I upgrade my seat?
- What should I do if I miss my flight?
- My flight is cancelled by the airline. What should I do?
Payment
- Why have I been requested for cardholder authentication?
- Why was my payment unable to be processed ?
- Why did I get charged for a failed booking?
- The card used when making the booking has expired/canceled, can I get my refund?
- What are my payment options?
- Why was Giamso Tours unable to process my payment?
Other
- Due to increased volcanic activity in Bali, travel may be impacted.
- What are e-tickets? Can I travel with a copy of an e-ticket?
- What is the minimum validity that is need before the passport expiry date for international travel?
- I am enrolled in a mileage plan. Can I get mileage with Giamso Tours?
- Can I use frequent flyer miles for trips booked on Giamso Tours?