Flights
Reservation
- How can I select seats for my flight?
- Should I reconfirm my flight prior to my trip?
- Can I make a reservation for an unaccompanied minor?
- How much baggage is included in my reservation?
- How am I going to receive my flight information?
- How do I find a booked itinerary?
Passenger Info
- How do I update my passport information in my Giamso Tours MY BOOKING?
- What can I do if I don't remember the number of my reservation?
- Will I be asked to give you more information as passport number?
- I have made a mistake in my contact information.
- How can I update my contact information?
- How should I fill in information for passenger with name lack of distinction between the Family name (Last name) and Given name, or passenger who has only Family name (or only Given name)?
Change & Cancel
- What if the name/gender on my flight reservation is wrongly entered?
- Can I change my flight?
- What should i do if I made a change/refund with the airline directly?
- Can I add another traveller to my flight itinerary?
- How do I cancel my flight reservation?
- Is it possible to transfer my airline ticket to someone else?
Airline & Airport Info
- How to check/modify my booking of AirAsia？
- How to check/modify my booking on Scoot website
- Which airport terminal is my departure/arrival flight?
- How do I check my itinerary on Jetstar website?
- What do I need to check in for my flight?
- How do I get a boarding pass?
Payment & Receipts
- Why have I been requested for cardholder authentication?
- Why was my payment unable to be processed?
- Why did I get charged for a failed booking?
- The card used when making the booking has expired/canceled, can I get my refund?
- What are my payment options?
- Why was Giamso Tours unable to process my payment?